Orders generally take 3-5 business days to process. We do our best to keep all items in stock at all times. However, should an item you ordered not be in stock, we will contact you in the best of delays. Business days are Monday to Friday and do not include national holidays.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.
Care for your new product(s) by:
- Keeping the wick trimmed to 1/4”
- Keeping out of reach of children or pets
- Keeping away from flammable objects
- For more detailed instructions, see our Candle care page.
Your product(s) can be damaged if:
- Exposed to extreme heat and/ or direct sunlight
- Exposed to extreme cold temperatures
Our company ships through Canada Post and Purolator, and is free for all orders over 65$. For orders under 65$, shipping costs are calculated automatically during checkout.
La boîte à bougies is not responsible for any lost or stolen merchandise.
Unfortunately, we do not ship outside of Canada yet. For orders to the United States, please contacts us at firstname.lastname@example.org
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3-5 business days to process.
Damaged items & returns
If you receive a damaged item, please contact us immediately at email@example.com . We will find the best solution for your situation.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
- Gift cards
- Massage candles
- Massage oils
- Lip balms
- Bath salts
- Bath bombs
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please send us an email at firstname.lastname@example.org with your order number and a picture of the defective item.
Next, for the exchange to take place, you will be asked to return your item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange request.
Once approved, we will send you the new item free of charge. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Only regular priced items may be exchanged, unfortunately sale items are final sales.