We are at
There’s nothing too small or too big for our La boîte à bougies customer service team. From choosing the right fragrance to the perfect gift, we’re always at your service.
Monday – Friday
10 am – 6 pm, Eastern
THE VIP EXPERIENCE
Meet the Maker
See our many events and meet up with us across the province.
Or better yet, meet the maker in her workshop.
Frequently Asked Questions
Here are some answers to our most frequent questions. If your question is not answered here, feel free to send us an email or contact us by phone.
HOW DO I GET FREE SHIPPING?
Simply add $65 or more, in products, to your shopping cart. Free shipping will automatically be applied.
CAN I COMBINE A COUPON WITH FREE SHIPPING?
Absolutely. Simply make sure you have $65 worth of products in your shopping cart, after you activate your coupon code, to activate free shipping in addition to the coupon.
DO YOU SHIP INTERNATIONALLY?
At this time, we are only able to ship within Canada.
HOW SOON WILL I GET MY ORDER?
You should receive your order within 7 to 10 business days.
HOW CAN I TRACK MY ORDER?
We will email you a tracking number when your order ships.
If you don’t find the email in your email within 3 business days of placing your order, check your spam folder.
You can also log into your account to find your tracking number there.
Still can’t find it? Email email@example.com with your order number and we’ll take a look personally for you.
CAN I GET HELP PICKING OUT A GIFT FOR SOMEONE SPECIAL?
We have gift recommendations in several places on our website.
Or, you can talk with one of our gift experts by phone, or email at firstname.lastname@example.org.